Last updated: 1 July 2026
This Privacy Policy explains how ELT School of English collects, uses and protects personal information when you use our website, contact us, book lessons or use our educational services.
Contact Information
ELT School of English
Registered office address: 35 Ballards Lane, London, N3 1XW, United Kingdom
Email: info@eltschool.co.uk
Website: https://eltschool.co.uk/
Please note that our registered office address is for official correspondence only. Lessons and consultations are provided online or at locations agreed separately in advance.
Data Controller
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, ELT School of English is the data controller of the personal information we collect and use.
Information We Collect
We may collect personal information such as your name, email address, telephone number, student name, age, school year, current school, learning background, educational goals, English level, exam preparation needs, parent or guardian details, booking details, payment records and communication history.
We may also collect information submitted through contact forms, email, Zoom, WhatsApp or other communication methods, as well as basic technical information such as IP address, browser type and website usage data.
How We Use Your Information
We use personal information to respond to enquiries, arrange consultations, provide lessons and courses, assess student needs, recommend suitable teachers or schools, manage bookings and payments, issue invoices, communicate with parents and students, improve our services and comply with legal, tax, accounting and safeguarding obligations.
Lawful Basis for Processing
Our lawful basis for using personal information may include contract, legal obligation, legitimate interests and consent, depending on the circumstances.
Children and Young People
Where we provide services to children or young people, we normally collect and use personal information with the involvement of a parent or guardian. We only collect information that is necessary to provide educational support and manage the service appropriately.
Sharing Personal Information
We may share relevant personal information with teachers, administrative staff, payment providers, IT service providers, professional advisers and, where necessary, schools or educational partners involved in providing the requested service.
We only share information where it is necessary, lawful and proportionate.
International Transfers
Some teachers, platforms or technology providers may be located outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Policy, including providing services, maintaining records, meeting legal obligations and resolving disputes.
Financial and invoice records are normally kept for the period required by UK tax and accounting rules.
Your Rights
Under UK data protection law, you may have the right to access your personal information, ask us to correct inaccurate information, request deletion in certain circumstances, restrict or object to processing, request transfer of your information in certain circumstances, and withdraw consent where processing is based on consent.
To exercise your rights, please contact us at info@eltschool.co.uk.
Complaints
If you have concerns about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator: https://ico.org.uk/